Privacy Policy

Vanage Vacation Homes (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your information when you use our services, including booking vacation rental properties on our website at www.stayvanage.com, as well as through third-party platforms such as VRBO and Airbnb.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Contact Information: Full name, email address, phone number

  • Booking Information: Dates of stay, rental preferences, payment method (collected through secure third-party processors).

  • Communication Data: Messages sent to and from us, including via SMS, email, or customer service inquiries.

  • Device Information: IP address, browser type, operating system, and access times.

  • Platform Data: If you book through VRBO or Airbnb, we may receive data from those platforms necessary to fulfill your reservation.

2. How We Use Your Information

We use the collected information to:

  • Confirm and manage your bookings.

  • Provide customer support and respond to inquiries.

  • Send important updates related to your stay.

  • Personalize your experience on our website.

  • Send promotional emails or messages (only if you've opted in).

  • Send transactional and conversational SMS messages (if consent has been provided).

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information only under the following limited circumstances:

  • Service Providers: With third-party vendors who help us operate our business (e.g., payment processors, customer service tools).

  • Platform Partners: With VRBO and Airbnb, but only when you book through their respective platforms.

  • Legal Compliance: When required to comply with a legal obligation or to protect the safety, rights, or property of Vanage Vacation Homes, our users, or others.

Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

4. SMS Terms & Conditions

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Vanage Vacation Homes, you may receive messages related to the following:

Conversations (External) related to:

Follow-up and confirmation messages

Example: "Hello, this is a friendly follow-up from anage Vacation Homes. I just want to confirm that the plumber for the repair will be at the house at [Time]. You can reply STOP to opt out of SMS messaging from Vanage Vacation Homes at any time."

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 50 SMS messages per week related to your booking(s).

Example:

"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt in to receive SMS messages from Vanage Vacation Homes in the following way:

Verbally, during a conversation

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.stayvanage.com/say-hello

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

Message and data rates may apply.

You can opt out at any time by texting "STOP."

For assistance, text "HELP" or visit our https://www.stayvanage.com/privacy-policy page.

Message frequency may vary

SMS consent is not shared with third parties.

5. Data Retention

We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Your Privacy Choices

You may:

  • Opt out of email marketing by using the “unsubscribe” link in our emails.

  • Opt out of SMS messaging by replying STOP to any message.

  • Request access to or deletion of your personal data by contacting us at [insert contact email].

7. Security

We use appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

8. Changes to This Policy

We may update this Privacy Policy occasionally. If we make material changes, we will notify you by updating the date at the top of this policy and, when appropriate, by other means.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, you may contact us here.